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This page sets out the legal framework that governs your use of 930bd, including how our terms apply, what your rights are, and how to reach us when a policy question comes up. Access to our platform depends on your local law and the eligible regions we serve.
930bd's terms are written to reflect the realities of operating for members in Bangladesh. Whether you access the platform through a mobile browser, a saved app shortcut, or desktop, the same set of terms applies to your account and every transaction made through it. Eligibility to use the platform depends on your local law and the regions we currently serve — we do not make claims about legal status that go beyond what the applicable jurisdiction supports. When you make a deposit or withdrawal using bKash or Upay, those transactions are governed both by our platform terms and by the policies of the payment provider you select. We keep those two sets of obligations separate so there is no ambiguity about which party is responsible for what. If a term is unclear, our support channel is the right place to raise it — we respond in writing so there is a record of every policy clarification. Our terms are updated when our service changes, and we notify you through your registered account contact before those changes take effect. The version of the terms in force at the time of your last session applies to any dispute arising from that session.
Our terms cover four distinct areas of your relationship with 930bd. Understanding which area applies to your situation helps you identify the right policy route and the right contact if something needs to be resolved.
Login, session continuity across devices, account security settings and identity verification all fall within our terms. If your access is restricted or your account status changes, the account section of our terms explains the process we follow and the steps open to you.
Deposits and withdrawals processed through bKash or Upay are covered by our transaction terms, which set out how we record, confirm and escalate payment queries. The payment provider's own terms sit alongside ours and are not replaced by them.
Game titles, promotional notices and any material published at 930bd are our content. You may not reproduce or redistribute them. RTP figures are displayed only where the game provider exposes that data inside the game itself — we do not publish platform-level averages.
Studio content from providers such as Pragmatic Play or Habanero is delivered under their own licensing arrangements. We carry their games in our lobby but are not responsible for the terms those studios impose on their software. Links to external services are not endorsements.
Your account gives you direct access to the records and settings most relevant to your rights under these terms. Transaction history — including bKash and Upay deposit records — is available in the wallet section of your signed-in account. If any detail is incorrect, the account settings page has the fields to correct standard profile information; for anything that requires verification beyond what the self-service fields cover, our support route handles it. You have the right to ask us what data we hold about your account and how it is used — submit that request in writing through the support channel and we will respond with the information we can disclose under the terms of our data handling policy. If you want to close your account, the request must be submitted in writing; we confirm closure and the status of any remaining wallet balance before the account is removed. No action taken against your account is permanent without a written notice being sent to your registered contact first.
Open the wallet section of your signed-in account to see a complete log of deposits and withdrawals, including bKash and Upay entries, with timestamps and status for each transaction.
Standard profile fields — display name, contact details, communication preferences — can be updated directly in account settings. Changes to identity documents follow the verification steps shown in the same section.
Send your question through our support channel in writing. We keep a record of every exchange, and our response will cite the specific term or policy clause that applies to your situation.
Submit a written closure request via support. We confirm the status of your wallet balance and any pending transactions before processing; closure is not actioned without a confirmation exchange on record.
For any legal or policy question — whether it relates to your account status, a transaction made through bKash or Upay, or a query about how our terms apply to your situation — we have three published routes. Use the one that fits the nature of your question. Written routes create a record, which is useful if the matter needs to be escalated.
Available from the support icon on any signed-in page. Use this route for straightforward policy questions where a quick written reply is enough. The chat log is saved to your account session.
For detailed policy queries — including data access requests, account closure and transaction disputes — use the support form in your account area. This creates a tracked ticket with a reference number.
Policy correspondence that needs a formal written response can be submitted by email. The address is published in the contact section of your account settings page. We respond to the registered email on your account.
We take a straightforward approach to the data we collect and the decisions we make about it. Everything we hold is directly connected to running your account, processing your transactions and keeping your session secure across devices.
We collect account registration details, session data and transaction records tied to payment methods including bKash and Upay. We do not collect data that is not needed to operate your account or fulfil a policy obligation. The full list is in our data handling notice.
We use cookies to keep your session active across mobile and desktop without requiring you to log in again each time. Cookie preferences are set through the notice shown on your first visit; you can review or adjust them in your browser settings at any time.
Your account is secured by the credentials you set at registration. If we detect an unusual login pattern, we flag it before allowing session continuation. For any security concern, the account support form is the documented route — do not share credentials in chat.
We retain your account data for as long as your account is active and for the period required by the terms governing financial records. Once an account is closed and any retention period has passed, we process deletion and confirm it to your registered contact.
These are questions we hear most often about how our terms work, what your rights are and how to act on them. If your question is not covered here, use the account support form to submit it in writing.
Our terms apply to your account regardless of where you connect from, but eligibility to use the platform depends on your local law and the eligible regions we serve. If your region is not supported, access may be restricted. Check the eligibility notice shown at login for the current status.
Submit your dispute in writing through the account support form. Include the transaction reference or session date where relevant. We review every written dispute against the applicable term and respond with a cited explanation. Disputes not submitted in writing cannot be formally tracked.
Send a written data access request through the account support form or the published email contact. We will respond with the account data we can disclose under our data handling policy. Identity verification may be required before we release the information to confirm the request is from the account holder.
Yes. Every deposit and withdrawal processed through bKash or Upay is logged in the wallet section of your signed-in account with a timestamp and status. If a transaction appears incorrect, raise it through the support form with the relevant date and amount for investigation.
We notify you through your registered account contact before any material change to our terms takes effect. The version of the terms that applied during your last session governs any dispute from that session. Continued use of the account after the effective date of a change constitutes acceptance of the updated terms.
Yes. Submit a written closure and deletion request through the account support form. We confirm the wallet balance status and any pending transactions before closure. Data deletion follows after the applicable retention period has passed, and we send a written confirmation to your registered contact when it is complete.